Refund Policy

Single Reports ($49)

We refund single reports in any of the following cases:

• Report failed to generate. If our system did not deliver a PDF, contact us and we will refund automatically.
• Address outside Michigan. Our screening is currently Michigan-only. If you accidentally purchased for an address we don't cover, we'll refund.
• Within 24 hours of purchase, no questions asked.

Refunds typically post to your card within 5–10 business days, depending on your bank.

5-Pack Bundle ($179)

• Unused bundles within 30 days are fully refundable. If you haven't redeemed any of the 5 credits, we'll refund the full $179.
• Partially used bundles within 30 days are refundable on a prorated basis: we deduct $49 (the single-report price) per credit you've already redeemed and refund the remainder.
• Bundles credits never expire, so there's no urgency to use them. We don't refund unused credits beyond 30 days, but you can redeem them whenever.

Pro Monthly ($99/month)

• Cancel any time from your account dashboard via the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period — you keep access through that period.
• We do not refund the current month after cancellation. You retain your remaining report allowance for the rest of the billing period.
• If you canceled by mistake or were billed during a service outage, contact us and we'll handle it case-by-case.

Pro Annual ($990/year)

• 30-day money-back guarantee. If you cancel within the first 30 days of the annual subscription, we'll refund the full $990 minus $49 per report you've already generated.
• After 30 days, the annual subscription is non-refundable for the current year. Cancellation prevents auto-renewal at the end of the year — you keep access and your remaining report allowance through the paid period.